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Returns & Exchanges

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How do I report an issue with my order?

It is very important to us that our customers are happy with their purchase so if you have any issues at all, please feel free to email us at any time.  If applicable, you will need to send photos & details of the problem to Subivibes@gmail.com. We are here to make things right!

What if the product is damaged in the mail?

 If something arrives damaged, send a photo of the damaged goods to Subivibes@gmail.com, then we'll gladly send a replacement at no cost to you. 

What if the order is lost in the mail?

 For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.  We'll be happy to cover the costs of shipping a replacement order to you. You will need to confirm  your mailing address before we ship the replacement order. Keep in mind that if tracking information states an order was delivered but you still have not received it, Subi Vibes would not cover the cost of reshipping the order. This only applies if the tracking details state that a delivery was made to the recipient's address.

What if the recipient's address was wrong?

If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. We'll contact you for an updated address. If the package was not returned to sender, then we would have to process a new order to replace the original at your expense. 

What do I do when I don't have an issue but I need a different size or want something else?

Any returns or problems that occur because of an error on our part will be handled at our expense. 


However, if you would like to exchange or return a product without any defect or due to a wrong size being ordered, you must cover the expense of shipping the item back to our facilities. Please include your original order slip in the return package so that we may contact you upon receipt with the next steps. 

 

All items must be new, unused, unworn, and unwashed. Items sent back with any stains, or signs of use, will not be accepted for exchange.

Customers are responsible for paying return and exchange shipping costs unless it is the result of our mistake, in which case we will provide a return label. We cannot be held responsible for items lost or damaged during return shipment, so we recommend you use an insured and trackable mail service when mailing your return.


You may contact us at Subivibes@gmail.com with questions.